This policy outlines the terms and conditions under which MY CARNIVAL MATCH ® (“the booking platform”) connects passengers with transportation providers (“the provider”) for pre-booked transportation services. Our aim is to ensure a seamless, reliable, and safe transportation experience for our customers to their specific destinations or events.
By booking transportation services through MY CARNIVAL MATCH ®, passengers and providers agree to adhere to the terms outlined in this policy. This policy is designed to ensure a reliable, safe, and satisfactory service for all parties involved.
All transportation balances must be paid in FULL by January 19th, 2025. If you are unable to pay any of your payments on time, please contact us for more information about paying off your installment payments.
If you do not pay off your balance by January 19th, 2025, your deposit will be lost and your transportation reservation will be canceled.
You will be subjected to a no-show penalty, and there are no refunds for no-shows
My Carnival Match No-Show Protection covers both travelers and drivers.
Charging the full cost upfront ensures that travelers are committed to the days they booked and that drivers are paid for their work.
This protects everyone from last-minute cancellations and no-shows, ensuring a great experience for both the driver and the traveler.
In the unlikely event that the driver does not show up, travelers will receive a full refund for that day.
I understand that I am booking shared group trips. Transportation will be provided from February 26th to March 4th, 2025, to and from events with various groups of travelers. Routes may involve multiple pick-ups and drop-off locations to accommodate the needs of all passengers.
Transportation will leave promptly at the scheduled times in order to fully enjoy all planned events. A 15-minute grace period will be allowed at each pick-up point. After 15 minutes, any absent passengers will be considered no-shows, and the driver will depart without them. There will be no refunds for no-shows.
Passengers will board around 9:00 PM on Monday and Tuesday or earlier if agreed upon by the group. Expect to be out all day as return trips won’t be available before 7:00 PM. Maxi Taxi departs from Port of Spain by 10:00 PM to drop passengers at their accommodations.
Passengers whose flight departure times are scheduled between 12:00 AM and 3:00 AM on Ash Wednesday must notify us in advance. This will allow us to arrange transportation schedules to ensure timely arrival at the airport.
If you wish to upgrade your booking from one ride per day to two rides per day, you will be charged the difference in cost at the standard rate of $60 per ride, regardless of the original booking rate. Upgrades must be made at least 72 hours before the scheduled event.
Reservations made at the early promo rate at 2 Rides per Day for $59.89 are non-refundable. This rate offers a discount in exchange for less flexibility in terms of cancellation and changes.
Transport will be provided to and from the events for various groups of travelers. Routes may have 3 to 4 pick-ups and drop-offs per route.
Approximately 15 minutes after the event’s scheduled start time, the driver will begin picking up travelers on its route.
Please Note that your pick up time will be determined by multiple factors including the departure location of the driver, the location of other groups, and the route to the event
The estimated time of arrival will be communicated to you 2 days before the event. Also, we reserve the right to change your pick up time 8 hours before the event begins.
Once the Maxi arrives at your location you will receive a text or phone call to alert you that the diver is outside. There will be a 15-minute grace period to allow you to board the vehicle. After 15 minutes, you will be considered a no-show, and the driver will depart without you.
As of 12/9/2023, There will be no 15-minute grace period for pick-ups. You’ll have the ability to track the Maxi in real-time as it approaches your pick-up location. These changes are aimed at improving the overall experience for everyone using our service. All travelers must be ready to board the Maxi within 5 minutes of its arrival. Any traveler that fails to be on board the Maxi within 5 minutes will be considered a no-show.
For those who do not communicate that they do not wish to attend or opt-out of an event they booked transportation for and the Maxi still shows up at their hotel or Airbnb and is a no-show, please be aware that a no-show fee of USD 20 will be charged to your credit card.
There will be no refunds for no-shows.
By booking transportation with My Carnival Match, you agree to the following terms:
My Carnival Match LLC or its partners are not responsible and will not be held liable for any delays caused by travelers boarding the Maxi late. This includes traffic on routes to the destination and/or leaving events from parking lots or waiting areas, but is not limited to:
Road construction and traffic jams Events that result in delays over 30 minutes (e.g., police checkpoints, lost travel buddies, etc.)
If you need to cancel, you can do so before September 1, 2024, with a 7% processing fee. From September 1 to November 19, 2024, cancellations incur a 12% fee. After November 19, 2024, refunds are subject to extenuating circumstances, including event/fete cancellation by the host/promoter, in which case a 60% refund will be issued. For further queries, email us at customerrelations@mycarnivalmatch.com.
We reserve the right to update this policy at any time without prior notice and or cancel your reservation without prior notice. In the event that we cancel your booking, your payment will be refunded in full.
IMPORTANT NOTES: Private transportation will be on the day and time of your choosing and includes up to two round trips per day. All group members must stay at the same location or within a 2-mile radius. After booking, you must submit your itinerary.
I understand that if I book private transportation for my group, it can only seat 6 people. This is in order to safely transport your entire group and their luggage. If I do require additional seating space for a larger group of 7 or more I must notify My Carnival Match in advance.
I also understand that multiple trips pre-day or days of airport pick-up and drop-off are not included in my transportation package, and agree that all persons in my group will be arriving and departing at the same time. And if more than one trip is required, an additional fee will be added or charged to my payment method on file. And further, agree to be packed and ready to board the Maxi at least 3 hours in advance to catch my departure flight.
The price of transportation depends on the number of days transportation is needed and whether the service is shared or private, and if a surcharge fee is applied on a selected day due to high demand. The cost of transportation is usually lower if you book your service in advance, which allows for better planning. Click Here To Get The Price
